At Dravok, we strive for 100% customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return process. Please note the following details:
Domestic Orders
Timeframe for Returns
You may return or exchange a product within 7 days of receiving your order.
If you receive an incorrect or missing item, please notify us within 48 hours of receiving your order to remain eligible for a return or exchange. Requests submitted beyond this timeframe will not be considered. Additionally, a clear and uninterrupted unboxing video is required to process your request. The video must visibly demonstrate the condition of the items upon delivery, highlighting any discrepancies or issues.
Reverse Pickup Process
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Reverse pick-up will be done by us, at no extra charges.
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However, there will be only one reverse pick-up provided for one order.
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Reverse Pick Up is subject to service availability in your area pin code.
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In exceptional circumstances, you may be asked to send the products through a reliable courier if reverse pick-up is not available in your area.
- Pickup cannot be fulfilled if original tag de-attached from the product or product does not match with delivered product
Note: If your reverse pickup is not completed within 24-48 hours of approval, please reach out to us so we can reinitiate the request with our courier partners. In some areas, pickup delays are beyond our control, and we may need to follow up to ensure the process is completed. If we are not informed and the 7-day return/exchange window expires, we may be unable to process your request.
Payment Refund Details
- For Prepaid orders, the refund will be initiated within 48 hours of successful reverse pickup.
Contact Information
For exchange/return, kindly reach us out at:
- Click here to Raise a request
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Email Us: cs@dravok.in
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Phone/WhatsApp: +91 9330-38-2264
Innerwear Policy
Due to the nature of innerwear, we strictly do not accept returns or exchanges for any reason. This policy ensures the highest standards of hygiene, protecting the health and safety of our customers.
